Shipping Rates & Policies
Order destinations within the continental United States (48 states) are shipped via United Parcel Service (UPS) or The United States Postal Service (USPS). Ultimately, we will choose the lowest cost carrier for your order when it is ready to be shipped. We don’t ship to international addresses.
Orders < $100 … $6.95
Orders > $100 … FREE*
Orders < 1xLb … $4.95
We offer free shipping on orders of $100 or more. Some orders may be excluded from free shipping due to the shipping weight and/or destination. Unfortunately, our site cannot determine if an order isn’t eligible for free shipping until it has been placed and reviewed. You will be notified if your order is subject to shipping charges and have the option to process or cancel your order.
Packages sent to Alaska, Hawaii, and Military locations (APO/FPO) are shipped via USPS. Shipping starts at $4.95 and is based on the actual weight of the package and destination. You can obtain a shipping quote by adding items to your basket and clicking the “estimate shipping” link.
All P.O. Box orders are shipped via USPS. Additional shipping may apply. You will be contacted via email and/or phone if your order is subject to additional charges. You may choose to process or cancel your order or provide an alternate shipping address.
Most orders arrive in 2-5 business days from the shipment date. Saturdays, Sundays and holidays are not considered business days. For military locations (APO/FPO), the time of final delivery is dependent upon several factors, including security, customs, space availability, and the speed of the military postal system. However, most packages reach their destination within 2-3 weeks.
Orders shipped via UPS will receive a tracking number. Orders shipped via USPS will receive a delivery confirmation number. This is not a tracking number, but rather a notice that the package was shipped and delivered. You may check the status of your order by logging into your account or clicking on “Order Status/Tracking” under the Help Center located at the bottom of any page.
Orders received after 3:00 pm EDT will be processed on the next business day. Most orders ship within 24 to 48 hours. We regularly stock most of the items we carry. Occasionally, we may run out of an item in which case we will contact you via email and/or phone to obtain your instructions. You may request to: 1) hold the order until all items are available, 2) ship available items, 3) substitute a different item or flavor, or 4) cancel the order. We do not “back order” items as we make every effort to have all items in stock. We cannot predict when a large order(s) will deplete our inventory. Additional shipping charges will apply on split shipments. If we are unable to contact you within 24 hours, your order will be held until all items are available to be shipped.
When placing an order, it is imperative that you provide your complete shipping address including any apartment number, floor, suite, etc. Military personnel should enter APO or FPO in the city field under “Ship To” information. Your state will be AE, AP or AA and your zip code should begin with 09, 34 or 96. WE GENERATE OUR SHIPPING LABELS FROM THE INFORMATION YOU PROVIDE. We are not responsible for packages that are lost due to incorrect or incomplete address information.
UPS charges us a $12.00 per package fee to correct an address. This fee will be passed on to you for each package that is incorrectly addressed. UPS will make three attempts to deliver your package. If they are unable to deliver your package on the third attempt, it will be returned to us. You may contact UPS at tel:1-800-742-5877 to make delivery arrangements prior to the third attempt. UPS charges us a fee for returned deliveries. This fee, whatever the cost, will be passed on to you. Additional shipping charges will apply to correct an address and reship the package.
If you contact us after your order has been placed regarding an incorrect or incomplete shipping address, we will make every effort to correct your information prior to your package being shipped. However, once your package has been processed and shipped, we cannot make address corrections to your package. If your package is re-routed, returned or lost, all policies listed above apply. Any and all shipping costs will not be refunded. PLEASE TAKE CARE TO INCLUDE YOUR CORRECT SHIPPING ADDRESS.
We do NOT request or require a signature for UPS deliveries, but we cannot force the driver to leave the package if no one is home. If you live in a relatively low crime area, the driver will usually leave the package at your door or other safe area. However, it is solely up to your UPS driver’s discretion whether or not to require a signature. This also applies to any special shipping instructions that you have asked us to include on your shipping label.
If you have any questions email [email protected] or call us at: 701.347.1477