Terms of Service

Subscriptions & Recurring Payments
If your order includes a subscription based product, you agree to be billed on a recurring basis until your subscription is cancelled. To cancel your subscription you may call (844) 994-1279 or email [email protected] and we will be happy to assist you.

OVERVIEW
This website is operated by Ketobodz, Inc. Throughout the site, the terms “we”, “us” and “our” refer to Ketobodz, Inc. Ketobodz, Inc. offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
By accessing or using any part of the site, you agree to be bound by these Terms of Service.

SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

SECTION 2 – GENERAL CONDITIONS
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 – PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

SECTION 7 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 8 – PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy.

SECTION 9 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 10 – PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 11 – INDEMNIFICATION
You agree to indemnify, defend and hold harmless Ketobodz, Inc. and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 12 – SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 13 – TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 14 – ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 15 – GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the state of Delaware in the United States.

SECTION 16 – CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 17 – CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at [email protected]

 

Refund Policy

30 Day Money Back Guarantee

Our top priority is your satisfaction with our products and we back our products 100%.

If after receiving your order, you are not completely satisfied, please know that you are entitled to a full refund with no questions asked.

If for any reason you are in need of a refund, please contact us at:

[email protected] or (844) 994-1279

 

Shipping Rates & Policies

Order destinations within the continental United States (48 states) are shipped via United Parcel Service (UPS) or The United States Postal Service (USPS). Ultimately, we will choose the lowest cost carrier for your order when it is ready to be shipped. We don’t ship to international addresses.

Shipping Rates:

Orders < $100 … $6.95
Orders > $100 … FREE*
Orders < 1xLb … $4.95

We offer free shipping on orders of $100 or more. Some orders may be excluded from free shipping due to the shipping weight and/or destination. Unfortunately, our site cannot determine if an order isn’t eligible for free shipping until it has been placed and reviewed. You will be notified if your order is subject to shipping charges and have the option to process or cancel your order.

Packages sent to Alaska, Hawaii, and Military locations (APO/FPO) are shipped via USPS. Shipping starts at $4.95 and is based on the actual weight of the package and destination. You can obtain a shipping quote by adding items to your basket and clicking the “estimate shipping” link.

All P.O. Box orders are shipped via USPS. Additional shipping may apply. You will be contacted via email and/or phone if your order is subject to additional charges. You may choose to process or cancel your order or provide an alternate shipping address.

Most orders arrive in 2-5 business days from the shipment date. Saturdays, Sundays and holidays are not considered business days. For military locations (APO/FPO), the time of final delivery is dependent upon several factors, including security, customs, space availability, and the speed of the military postal system. However, most packages reach their destination within 2-3 weeks.

Orders shipped via UPS will receive a tracking number. Orders shipped via USPS will receive a delivery confirmation number. This is not a tracking number, but rather a notice that the package was shipped and delivered. You may check the status of your order by logging into your account or clicking on “Order Status/Tracking” under the Help Center located at the bottom of any page.

Orders received after 3:00 pm EDT will be processed on the next business day. Most orders ship within 24 to 48 hours. We regularly stock most of the items we carry. Occasionally, we may run out of an item in which case we will contact you via email and/or phone to obtain your instructions. You may request to: 1) hold the order until all items are available, 2) ship available items, 3) substitute a different item or flavor, or 4) cancel the order. We do not “back order” items as we make every effort to have all items in stock. We cannot predict when a large order(s) will deplete our inventory. Additional shipping charges will apply on split shipments. If we are unable to contact you within 24 hours, your order will be held until all items are available to be shipped.

When placing an order, it is imperative that you provide your complete shipping address including any apartment number, floor, suite, etc. Military personnel should enter APO or FPO in the city field under “Ship To” information. Your state will be AE, AP or AA and your zip code should begin with 09, 34 or 96. WE GENERATE OUR SHIPPING LABELS FROM THE INFORMATION YOU PROVIDE. We are not responsible for packages that are lost due to incorrect or incomplete address information.

UPS charges us a $12.00 per package fee to correct an address. This fee will be passed on to you for each package that is incorrectly addressed. UPS will make three attempts to deliver your package. If they are unable to deliver your package on the third attempt, it will be returned to us. You may contact UPS at tel:1-800-742-5877 to make delivery arrangements prior to the third attempt. UPS charges us a fee for returned deliveries. This fee, whatever the cost, will be passed on to you. Additional shipping charges will apply to correct an address and reship the package.

If you contact us after your order has been placed regarding an incorrect or incomplete shipping address, we will make every effort to correct your information prior to your package being shipped. However, once your package has been processed and shipped, we cannot make address corrections to your package. If your package is re-routed, returned or lost, all policies listed above apply. Any and all shipping costs will not be refunded. PLEASE TAKE CARE TO INCLUDE YOUR CORRECT SHIPPING ADDRESS.

We do NOT request or require a signature for UPS deliveries, but we cannot force the driver to leave the package if no one is home. If you live in a relatively low crime area, the driver will usually leave the package at your door or other safe area. However, it is solely up to your UPS driver’s discretion whether or not to require a signature. This also applies to any special shipping instructions that you have asked us to include on your shipping label.

If you have any questions email [email protected] or call us at: (844) 994-1279

 

Privacy Policy

“Cookies”

Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information. We use cookies to understand and save your preferences for future visits.

Outside Parties

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third Party Links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Children’s Online Privacy Protection Act Compliance.

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Marketing

By visiting this website customer agrees to allow their information to be marketed via email or SMS through third-party services and customer indemnifies all companies involved against all legal action.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent

By using our site, you consent to our websites privacy policy.

Additional Details

This website may also use, on some pages, the HotJar Analysis and Feedback tool. The HotJar service helps us analyze how visitors use our websites. It reveals the online behavior and feedback of our website’s visitors. By combining both A) Analysis and B) Feedback tools, Hotjar gives us the ‘big picture’ of how to improve our website visitor’s experience and the site’s performance. We do not collect through the HotJar service or transfer to HotJar any Personal Identifiable Information. We only use the HotJar service to record, for some visitors on some websites and on an anonymous basis, information such as mouse clicks, mouse movements, scrolling activity as well as non-Personally Identifiable Information text you type in some of our websites. Information about the browser (type, version, screen size, etc.), basic information about the user (IP address, language, time zone) and data containing mouse movements, clicks, scroll events and keystrokes are sent to HotJar. No personal data is sent. Hotjar uses a variety of services hosted by third parties, such as Google Analytics and Optimizely. These services may collect information sent by your browser as part of a web page request, such as cookies or your IP request. For information on how Google Analytics and Optimizely collect and use your information, please refer to their privacy policies. Keystrokes from password fields and fields marked as “sensitive” are never recorded or sent over the network. For more information see HotJar’s Privacy Policy at https://www.hotjar.com/privacy. You can choose to disable the HotJar service at https://www.hotjar.com/opt-out.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, send an email notifying you of any changes, and/or update the Privacy Policy modification date below.

Privacy Policy Modification Date: 01/24/2020

 

Security Policy

•All Ketobodz websites have been established by the Ketobodz Corporation and the Information Technology Departments of its subsidiaries.

•Two types of access have been established for Ketobodz websites:

•Public access sites contain information which is freely accessible, and may be viewed by any visitor. However, Ketobodz maintains a copyright interest in the contents of all of its websites. Information posted on public access sites may not be distributed or copied without obtaining permission from one of the members of the Ketobodz Web Content Team. Electronic information which is stored, transmitted, or processed on company computers or communication devices is the property of Ketobodz

•Customer information sites provide restricted access to sensitive and proprietary business information. Gaining access to some types of Web-enabled information will require customers to register to view, retrieve, or process data provided by Ketobodz. Parties so authorized may not divulge or transmit this information to other external parties without permission from the President or a Vice President of the Ketobodz Corporation or its subsidiaries. Failure to comply with this security policy is punishable through loss of access and possible legal action for damages

•User registration for secured access to a Ketobodz website may be required when:

•A Web application or internal link requires user identification before processing

•Accessed data has been classified as “business-sensitive” and requires further authorization.

•To facilitate site management, information may be collected for statistical purposes. Company computer systems can employ software programs to compile summary usage statistics, which may be used for assessing what information is relevant to users. The data so accumulated may be used to help determine technical design specifications, identify system performance, or pinpoint problem areas.

•Except for authorized security investigations and data collection, no attempts will be made to identify individual users or their usage habits. Accumulated data logs will be scheduled for regular deletion in accordance with schedules set by Ketobodz Web administrators.Unauthorized attempts to Ketobodz load information or change information via any Ketobodz Web service are strictly prohibited, and may be punishable under the Computer Fraud and Abuse Act of 1986 and the National Information Infrastructure Protection Act.

•User ID and password policy:

•Access to sensitive or proprietary business information on Ketobodz websites is limited to customers, clients and vendors who have been determined to have an appropriate business reason for having access to such data. All registered Web customers who are granted security access will be identified by a user name (referred to as the User ID). All actions performed with a User ID will be the responsibility of the ID’s registered owner.Individuals who are granted password access to restricted information on Ketobodz websites are prohibited from sharing those passwords with or divulging those passwords to any third parties. User will notify us immediately in the event a User ID or password is lost or stolen or if User believes that a non-authorized individual has discovered the User ID or password.

•Ketobodz’s records will be final and conclusive in all questions concerning whether or not your User ID or password was used in connection with a particular transaction.

•By accepting password access to restricted Ketobodz website, the User agrees to protect the identity of the password from discovery by any unauthorized third parties. To protect against anyone acquiring your password, Ketobodz suggests the following security measures:

•Never give out your User ID or password.

•Your password should be changed immediately if someone else identifies it. Ketobodz policy prohibits the sharing of User IDs or passwords.

•The User is required to contact Ketobodz’s eBusiness department if there are any changes in personnel accessing our website (ex., employee leaving company).

•Ketobodz will not be responsible for any damages caused by the unauthorized use of your account. You are responsible for all activities that occur under your account and password.

•If you have any questions or comments regarding the Ketobodz Website Security Policy, please contact the Webmaster by using the Feedback button, or email to [email protected]